Terminology choice is the key to good writing (and good indexing) – obviously an important aspect of the publishing business. But the terminology choices for the professions in publishing remain a mystery sometimes. Recently someone posted an article on LinkedIn asking if people outside your profession really understand what you do. The answer is clearly […]
Archive | Customer relations
Stretching but not Overstepping Knowledge Boundaries
As with many industries, indexers need to know when to accept a project and when to walk away. We all have fields of study in which we work comfortably. Stretching the bounds of that comfort zone is healthy, but recognizing our own limitations is only fair – to our clients and ourselves. By in large, […]
Clarity is key
Clarity of goals between professionals and clients is key. In my case, clarity between indexer and client is key. Communication of the goals and constraints facing a client – whether it be targeting a particular audience, working within a certain index size constraint, capturing buzz words that are critical in a given industry, or style […]